Frequently Asked Questions
How do I place an order?
Browse our collection, select your piece, and add it to your bag.
Once your order is placed, you will receive a confirmation email with all relevant details.
Each Paw Royal piece is handcrafted to order and prepared with care after your purchase is confirmed.
Why purchase online?
Our online boutique offers a refined, seamless experience - from selection to secure checkout - while maintaining the highest standards of craftsmanship and client care.
Ordering online ensures direct communication, accuracy, and attentive service throughout your experience.
What payment methods do you accept?
We accept all major credit and debit cards, along with Apple Pay and Google Pay.
All transactions are securely encrypted and processed through trusted payment providers.
Can I cancel or modify my order?
If you need to request a cancellation or modification, please contact us as soon as possible.
As each piece is made to order, changes or cancellations may not be possible once production has begun.
Are returns or exchanges available?
Due to the custom, made-to-order nature of our pieces, we do not accept returns.
If there is an issue with your order, please contact us and we will make it right.
Is my information secure?
Yes. Our website uses secure, encrypted technology to protect your personal and payment information at every stage of the checkout process.
Your privacy and trust are essential to us.
Shipping & Delivery
For information regarding production timelines and delivery, please refer to our Shipping Policy.